Shipping & Returns
Shipping Information
At Tortoise Designs, we understand the importance of timely delivery and therefore, we strive to dispatch your orders as soon as possible. We offer free standard shipping on all orders above $50. For orders below $50, a flat shipping rate of $5 will be charged. We also offer express shipping at an additional cost. All our shipments are carefully packaged to ensure that your order reaches you in perfect condition. We want our customers to be completely satisfied with their purchase. If for any reason, you are not satisfied with your order, we offer hassle-free returns and exchanges within 30 days of delivery. Please note that the product must be in its original condition and packaging.
Return & Exchange Policy
At Tortoise Designs, we want our customers to be completely satisfied with their purchase. If for any reason, you are not satisfied with your order, we offer hassle-free returns and exchanges within 30 days of delivery. Please note that the product must be in its original condition and packaging. To initiate a return or exchange, please contact our customer support team at hello@tortoisedesigns.co with your order details and reason for return/exchange. Our team will guide you through the process and ensure that your issue is resolved as soon as possible.